Shipping & Delivery

At AIMALLWORLD, we prioritize fast, reliable global delivery and stand by our promise to get your order to you on time, every time.

Our Delivery Promise

🔥 Guaranteed Delivery in 8-15 Business Days*
Your order will arrive within 8-15 business days after dispatch. If we miss this window due to issues on our end, you’ll automatically receive a 20% refund – no forms needed!

*Conditions:

• Applies to most countries .
• Delays due to remote locations, customs, or incorrect addresses are excluded.

Transparent Shipping Process

1. Order Processing

• Dispatch Time: Orders are processed and shipped within 1-2 business days (excluding weekends/holidays).
• Shipping Confirmation: You’ll receive a confirmation email with a tracking number once your order leaves our warehouse.

2. Shipping Options

• Standard Shipping: Free worldwide delivery (8-15 business days).
• Express Shipping (Optional): Pay extra for faster delivery (3-7 business days). Fees vary by region.

3. Track Your Order

• Use your tracking number on our Order Tracker page for real-time updates.
• Compatible with major carriers: DHL, FedEx, USPS, and more.

Late Delivery Compensation Policy

If your package arrives late due to our fault:

1. Automatic Refund: A 20% refund will be issued to your original payment method within 24 hours of confirmed delay.
2. Manual Claim: If the refund isn’t processed, contact us with your order number for resolution within 48 hours.

*Exclusions:

• Delays caused by natural disasters, customs inspections, address errors, or other uncontrollable factors are not eligible.

Package Protection

1. Shipping Insurance

• All orders include free insurance. If your package is lost or damaged, we’ll either:
  ✅ Reship it for free OR ✅ Issue a full refund (your choice).

2. Issue Resolution

• Lost Packages: If tracking shows “delivered” but you haven’t received it, contact us with a carrier investigation report.
• Damaged Items: Take photos of the damaged package/items upon delivery and email them to support@aimallworld.com within 48 hours.

FAQs

Q1: Can I change my shipping address after ordering?
A: Yes! Edit your address in your account before dispatch. After shipping, contact us—we’ll try to reroute it (50% success rate).

Q2: My tracking says “delivered,” but I didn’t get my package. What now?
A: Check with neighbors/local post offices first. If confirmed lost, we’ll reship or refund immediately.

Q3: How is the 20% refund calculated?
A: It’s 20% of your order’s total (excluding shipping fees), refunded to your original payment method.

Q4: How much does Express Shipping cost?
A: Fees vary by location. Select “Express Shipping” at checkout to see the exact cost.

Need Help?

Contact our support team for delivery-related issues:

• 📧 Email: support@aimallworld.com
• 💬 Live Chat: Click on the WhatsApp icon in the bottom left corner of the website to chat live now!(Mon-Fri, 9 AM – 6 PM GMT).

Our Goal: Make your shopping experience seamless, from checkout to doorstep!