Refund and Returns Policy

At AimallWorld, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand how to proceed with returns or refunds.

Returns

1. Eligibility for Returns:
   • Items must be returned within 30 days of receipt.
   • Products must be in their original condition, unused, and with all tags and packaging intact.
   • Customized or personalized products, clearance items, and promotional giveaways are not eligible for returns unless they are defective or damaged upon arrival.
2. Conditions:
   • We only accept returns for items purchased directly from AimallWorld via our website.
   • Any signs of use, damage, or alterations to the product may result in the return being rejected.
3. How to Return an Item:
   • Contact us at support@aimallworld.com to initiate the return process. Include your order number, reason for return, and photos of the item if it is damaged or defective.
   • Our customer service team will provide you with return instructions and the return shipping address.
   • Please note that the customer is responsible for the return shipping costs, except for defective or incorrect items.

Refunds

1. Eligibility for Refunds:
   • Refunds will be processed once the returned item has been received and inspected by our team.
   • If approved, the refund will be issued to the original payment method used at the time of purchase.
2. Processing Time:
   • Please allow 5-7 business days for the refund to be processed after the returned item has been received.
   • Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
3. Non-Refundable Items:
   • Shipping fees are non-refundable unless the item was defective or incorrectly sent by us.
   • Products damaged due to misuse, improper care, or normal wear and tear are not eligible for refunds.

Exchanges

• We do not offer direct exchanges at this time. If you wish to exchange an item, you must return the original product and place a new order for the desired item.

Damaged or Defective Items

1. If your product arrives damaged or defective:
   • Contact us at support@aimallworld.com within 7 days of receiving your order.
   • Include photos of the damage or defect, your order number, and a description of the issue.
   • We will either replace the item or issue a full refund, including any shipping costs incurred.

Order Cancellations

1. Orders can only be canceled before they are shipped.
   • If your order has already been shipped, you will need to follow the returns process outlined above.
   • Please contact us immediately at support@aimallworld.com if you wish to cancel your order.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact our support team:

• Email: support@aimallworld.com
• WhatsApp: +86 18081903317

We are committed to providing excellent service and ensuring a hassle-free shopping experience. Thank you for choosing AimallWorld!