Orders History

Your order history is a valuable tool to help you keep track of all your purchases at AimallWorld. Below, you’ll find details on how to view, manage, and understand your past orders.

How to Access Your Order History

1. Log Into Your Account
   • Go to the AimallWorld website and log into your account using your registered email and password.
   • Once logged in, navigate to the “My Account” section.
2. Visit the “Order History” Page
   • In the “My Account” section, click on “Order History”. This will bring up a list of all the orders you have placed with AimallWorld.
   • You will be able to view detailed information for each order, including status, shipping information, and total amount spent.

What You’ll Find in Your Order History

1. Order Number
   • Each order will have a unique order number, which you can use to reference your order with our customer support team or when tracking your package.
2. Order Date
   • The date when your order was placed will be displayed for easy reference.
3. Order Status
   • Your order status will be shown next to each order. The common statuses include:
     • Pending: Your order has been placed but not yet processed.
     • Processing: Your order is being prepared for shipment.
     • Shipped: Your order has been dispatched and is on its way.
     • Delivered: Your order has successfully arrived.
     • Cancelled: Your order was cancelled (either by you or due to an issue with the order).
4. Shipping Address
   • The shipping address for each order will be displayed. If the address was incorrect, you can contact our support team to assist with any changes before shipment.
5. Items Ordered
   • A list of all items in the order, including the product names, quantities, and individual prices.
   • You’ll also see if an item was part of a special promotion, on sale, or if it included any additional products like accessories.
6. Payment Information
   • You will see the payment method used for the order (e.g., credit card, PayPal, etc.). We never store sensitive payment information for your security.
7. Tracking Information
   • Once your order has been shipped, you’ll find a tracking number and a link to track the delivery status.
   • You can use this number on the carrier’s website to get real-time updates on your order’s location.
8. Order Total
   • The total cost of each order, including taxes, shipping fees, and any discounts applied, will be displayed for transparency.

Managing Your Order History

1. Order Details
   • If you want more details about a particular order, simply click on the “View Details” button next to the order. This will show a breakdown of the order, including shipping, taxes, and payment history.
2. Reorder Items
   • If you’d like to reorder a previous purchase, you can quickly add items back to your cart from your order history. Simply select the “Reorder” button to add the item(s) to your cart.
3. Returns and Exchanges
   • If you need to return or exchange an item, you can initiate the process by contacting our customer service team. You can refer to the specific order in your order history for a smoother experience.

Order History Limitations

• Duration of Storage
  • Your order history is available as long as your account remains active. We may remove records of orders that are older than 5 years from the system.
• Missing Orders
  • If you don’t see a recent order in your history, please double-check your login credentials. If the issue persists, contact our customer service team, and we will assist in retrieving your order details.

Contact Us for Help

If you have any questions or concerns regarding your order history or need assistance with tracking, returning, or reviewing orders, please reach out to us:

• Email: support@aimallworld.com
• WhatsApp: +86 18081903317
• Live Chat: Available during business hours on our website.

We’re here to help ensure you have all the information you need and enjoy your shopping experience with AimallWorld!