Help & FAQs
Welcome to AimallWorld’s Help Center! We’re here to assist you with all your questions and make your shopping experience smooth and enjoyable. If you need additional assistance, feel free to contact us via email or WhatsApp.
Frequently Asked Questions
1. Ordering & Payment
Q: How do I place an order?
A: To place an order, simply browse our website and add the products you wish to purchase to your cart. Once you’re ready, go to your cart, click “Checkout,” and follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment methods.
Q: Can I change my order after placing it?
A: If your order has not yet been processed or shipped, we can help make changes. Please contact us immediately with your order details. Once an order has been processed, we cannot modify it.
2. Shipping & Delivery
Q: Where do you ship?
A: We ship to the United States, Canada, and select countries in Europe, Asia, and Australia. If you’re unsure whether we ship to your country, please contact us.
Q: How long will it take for my order to arrive?
A: Standard shipping usually takes 7–15 business days, while expedited shipping can take 3–7 business days. Delivery times may vary depending on your location.
Q: How can I track my order?
A: After your order is shipped, you will receive an email with a tracking number. You can use that tracking number to check the status of your delivery on our website or the carrier’s website.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on eligible products. Items must be unused, in original condition, and with all tags attached to qualify for a return.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at support@aimallworld.com. We will provide you with return instructions and the address to send the product back.
Q: When will I receive my refund?
A: Once we receive your returned item, we’ll process your refund within 7–10 business days. You’ll be notified via email when your refund has been issued.
4. Product Information
Q: Are your wigs made from real human hair?
A: Yes, we offer 100% human hair wigs, as well as high-quality synthetic wigs. Both options are designed to provide a natural look and feel.
Q: Can I style my wig?
A: Yes, human hair wigs can be styled just like natural hair with heat tools. For synthetic wigs, please avoid heat styling as it can damage the fibers.
Q: How do I care for my wig?
A: Wig care varies based on material. We recommend washing synthetic wigs every 8–10 wears and human hair wigs every 6–8 wears. Follow our detailed care guide to ensure your wig stays in great condition.
5. Account & Support
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your information, and receive exclusive offers.
Q: How can I contact customer support?
A: You can reach us by:
- Email: support@aimallworld.com
- WhatsApp: +86 18081903317
- Live Chat: Available during business hours on our website.
6. Discounts & Promotions
Q: How do I access discounts?
A: Sign up for our newsletter to receive exclusive promotions and discount codes. You can also check our “Deals & Promotions” section for current offers.
Q: Can I use multiple promo codes?
A: Only one promo code can be applied per order. Make sure to choose the best discount available!
7. Security & Privacy
Q: Is my personal and payment information secure?
A: Yes, we use SSL encryption to protect your personal and payment information. Your security and privacy are very important to us.
Q: How do you use my personal information?
A: We only use your information for processing orders, customer service, and sending promotional offers (if you’ve opted in). Please refer to our Privacy Policy for more details.
Need Further Assistance?
If you have any other questions or need help with your order, don’t hesitate to contact us:
- Email: support@aimallworld.com
- WhatsApp: +86 18081903317
- Live Chat: Available on our website
We are here to assist you and ensure you have the best shopping experience possible!
